Providers, payors, brokers, and members may contact Ohio Health Choice, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. Ohio Health Choice employs an automated telephone answering system in addition to "live" operators. If the automated attendant is reached, the caller should follow the prompts to be guided to the department needed.
To help ensure member satisfaction, Ohio Health Choice maintains a Customer Service Department. The Customer Service Department responds to members' questions, problems, and concerns related to Ohio Health Choice, its' providers and payors.
Please feel free to call us at 1-800-554-0027. Thank you.